Manufacturing Information

All items are printed to order. We give a guideline of up to 3 working days for your order to be manufactured, it is highly likely that your order will be dispatched within that timescale but we cannot make any guarantees and we cannot expedite any orders on request.

General Shipping Information

This information is based on timescales provided by Royal Mail: 

UK - T24 (tracked 24) - (Up to 3 Days Manufacture) + delivery within 24 hours - £3.99

International Tracked (EU) - (Up to 3 Days Manufacture) + delivery within 3 – 5 working days* - prices vary on destination

International Tracked (ROW) - (Up to 3 Days Manufacture) + delivery within 5 – 7 working days - prices vary on destination

*some overseas orders may incur additional charges due to recent changes within the EU, unfortunately this is out of our control. 

Please note: Deliveries being made to the United Arab Emirates must have a PO Box included in their address 

We cannot guarantee delivery within these timescales and cannot be held accountable for parcels that do not arrive within the timescales. 

You will be liable for any additional charges arising from attempted deliveries during the normal working day if wrong delivery details are given, the postcode is incorrect or works are closed.

Returns Information

It is the customers responsibility to arrange their own return.

Returns must include the customer’s Name / order number & returned to the address below:

British Made Gifts,
Export House, West Lane,
Keighley,
West Yorkshire
BD21 2LH
UNITED KINGDOM

We do highly recommend using a fully trackable service so that you can track the whereabouts of your return.

*British Made Gifts cannot be held responsible for the loss of your return.

Please keep any proof of postage receipts when arranging your own return.

We do not cover postage costs for items sent back unless faulty.

All refunds are offered at the discretion of British Made Gifts once inspected.

British Made Gifts reserves the right to refuse the refund of any item we suspect has been damaged, washed, worn or used.